- References. Ask cleaning companies to provide you with references who can vouch for the quality of their service. Many keep Written recommendations from their clients on file.
- Experience and training. Experience is critical, but it’s far better when backed by specific and ongoing training. Ask for information about the training staff cleaners receive, who trains them, and how often their training is refreshed and updated.
- Certifications. Cleaning Industry Management Standard (CIVlS), Occupational Safety and Health Administration (OSHA) compliant, and ClMS Green Building — these are all things that are going to protect you and your company and, in some cases, save you substantial money. Ask for a list of all certifications related to your business.
- Insurance. Make sure any commercial cleaning company you consider is fully insured for the safety and security of you, your company and your facility.
- Availability. Ask your cleaner about blackout times in their schedule. Do they have any? What is their policy on emergency requests or issues that arise outside of regular business hours? Get real-life examples of how they’ve come through for specific clients.
- Accountability. Find out how the cleaner Will measure and track their success on your job site. How will you provide feedback and what will they do with it? is there a formal complaint procedure? Can they provide you with tracking tools?
- Green cleaning. Green used to be the next big thing, but now it’s solidly today’s big thing, and it’s definitely here to stay. Find out what green cleaning products, processes, and certifications the cleaner has-and whether they can help your business get the kinds of green certifications that will help meet your environmental goals.
- Customizable plans and programs. Don’t get cornered into a cleaning program that provides too much or not quite enough for your facility. Ask the cleaner if they offer any add-on services that could streamline your processes and improve your bottom line.
- Safety. Make sure any company you Work with is compliant with OSHA laws, provides uniforms and/or badges to make their staff easily recognizable, has established processes and procedures for protecting confidential records and keeping doors locked, and will otherwise keep your staff, facility, clients, and cleaning personnel as safe as possible.
- Supplies and equipment. Ask about the products and equipment the cleaning company uses. Are they environmentally friendly? Do they buy local? What’s the quality of their products and equipment? How much are they spending on supplies, and do they actively look for ways to save?
- The people factor. Ask to meet the person who will be managing your account. Find out what procedures are in place for replacing cleaning personnel that aren’t getting the job done or otherwise aren’t a fit for your facility.
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