Refund Policy

This Refund Policy describes how LS Cleaning Service Pros handles service concerns, cancellations, and refund requests. We aim to be transparent and fair in all situations.

1. Our Approach to Service Quality

We take the quality of our work seriously. Before our team leaves a property, we aim to complete all tasks agreed upon at booking to the best of our ability. If you are present at the end of a visit, we encourage you to walk through the space with our team and flag anything that needs additional attention before we leave — this is the easiest way to address concerns in real time.

2. Service Concerns After Completion

If you believe a portion of the agreed service was missed or performed unsatisfactorily, please contact us within 24 hours of the service visit. We review all concerns and will work with you on an appropriate resolution, which may include:

• Returning to address the specific area or task at no additional charge
• A credit toward a future service
• A partial or full refund, depending on the circumstances

We assess each situation individually. We are not able to address concerns reported more than 48 hours after a completed visit, as it becomes difficult to verify the condition of the property as we left it.

3. What We Are Not Able to Refund

Refunds are not available in the following circumstances:

• Concerns based on expectations that were not communicated during booking (for example, expecting deep cleaning results from a standard maintenance visit)
• Results affected by the pre-existing condition of surfaces, fixtures, or materials (such as staining, discoloration, or damage that was present before our visit)
• Services that were requested to be performed differently from our standard process at the client's request, if that resulted in unsatisfactory outcomes
• Concerns reported more than 48 hours after the service visit without reasonable explanation for the delay

4. Cancellations

We ask for at least 24 hours' notice if you need to cancel or reschedule a scheduled appointment. Cancellations made with less than 24 hours' notice may result in a partial cancellation fee to cover the time and resources already committed.

If we cancel or reschedule your appointment due to circumstances on our end, no cancellation fee will apply and we will prioritize rescheduling at your convenience.

5. How to Request a Refund

To submit a concern or refund request, contact us within 24 hours of your service:

• Email: [email protected]
• Phone: +1 502-286-9655

Please include your name, the date of service, the address cleaned, and a description of the concern. Photos are helpful when relevant. We will respond within one business day.

6. Refund Processing

Approved refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider, but typically take 3–7 business days to appear.